Customer Service Specialist

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Debt Recoveries team!
Credit Resource Solutions (CRS)/COEO group, are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility Companies.

Your duties and responsibilities include:
Working within a high volume inbound Contact Centre.
Showing ownership and accountability, offering solutions to help and benefit customers
Maintain high service standards and continually improve the service to customers
Work well within a dynamic team environment
Negotiate, investigate and resolve issues whilst proactively seeking solutions

Ideal candidate requirements:
Strong customer Focus
Excellent written and verbal communication skills
Experience of working within a fast paced, target driven environment
Capable of working with limited supervision – you must be a self-starter
Motivated to achieve targets whilst meeting call quality objectives
Embrace 'in the moment' coaching to develop your skills and knowledge

Benefits:
A day off for your birthday
Enhanced employer’s pension contributions
Free breakfast on a Monday & Friday
Employee wellness scheme
Free onsite parking

Schedule:
Monday to Friday
Weekend availability
We are operational 8-6 Monday to Friday & 9.30 – 12.30 Saturdays (no late evenings!)
OTE - £25,000