Who We Are We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for European payment solution providers. To achieve this vision, we're seeking talented individuals to join us on our ambitious journey.
What We Need We're on the lookout for a dynamic and motivated
Customer Service Agent
with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services.
Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to existing customers to follow up on their experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. Be confident in presenting solutions to ensure customer satisfaction. Meet and exceed customer retention targets. Maintain in-depth working knowledge of the company’s products, systems and processes. Act as a liaison, providing accurate, valid and complete product/services information using appropriate methods /tools. Collect and provide customer feedback to Team Lead. Keep records of customer interactions, comments, and complaints.
Your Profile (+) Experience in merchant acquiring, payment solutions or financial services. Proven experience in a customer service and customer retention role. Demonstrated success in upselling and cross selling products or services . Excellent communication skills with the ability to build rapport with customers. Fluent in English. Ability to work in fast-paced environment. Critical thinker and problem solver. Customer focused with a passion for delivering excellent customer service.
What We Offer Competitive salary that is being reviewed regularly. Equity compensation on top. Great office space & location (Market Harborough). Lively, diverse, and fun working environment with endless growth opportunities. Training and certification opportunities.
Why Join Us Whenever there's chemistry and the right match of competencies, we always find good terms to welcome you into our team. Share your application, and let's Paynt the future together!
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the UK.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast!
Find the best jobs in the UK, apply in 1 click and get a job today!