Customer Service Specialist

Customer Service SpecialistFully Remote£22,310Mon - FriAbout Purplebricks:Welcome to Purplebricks, where innovation meets real estate! We're not your average estate agent - we're on a mission to revolutionize the way people buy and sell homes. Our team is dynamic, and our approach is anything but traditional. Join us if you're ready to be a part of a game-changing journey in the world of property.Key responsibilities will include:• Handle complaints that are received in the business - ensuring that you fully investigate the concerns while liaising with all relevant departments• Respond to customers and gain an understanding of their concerns• Ensure that any feedback is communicated to the relevant department• Ensure each complaint is logged in the system• Produce reports and analyse data regarding complaints• Achieve significant first call resolutionsSkills:• Previous experience dealing with customer complaints and issues• Customer service• Computer literate• Empathy and strong communication skills• You look for solutions and enjoy solving problems• Strong written skills with the ability to present your findings clearly and concisely in writingWhat do you need to work from home?• A broadband connection (10Mbs+)• A suitable and safe space to work from home• Don’t worry about IT equipment, we’ll provide this for you