Customer Service Specialist - German Speaking

* Minimum 3 days in the office

* No agencies please

Are you fluent in German and English, with a passion for delivering exceptional customer experiences?

Do you thrive in a dynamic, fast-paced environment where your multilingual skills can truly shine?

Join Ariat as a Customer Service Specialist, where you'll play a pivotal role in supporting our B2B retailers and D2C consumers across multiple markets.

About the Role:

In this hybrid role, you’ll collaborate with our Area Managers, Finance, Product, and Warehousing & Logistics teams to provide outstanding customer service. Your fluency in German and English will be essential in handling enquiries, resolving queries, and ensuring a seamless customer journey for our German-speaking customers.

This is more than just a job—it’s an opportunity to join a global brand that values innovation, quality, and teamwork.

What You’ll Be Doing:

• Be the Voice: Respond to pre-order and post-order questions from German-speaking customers about product specifications, availability, payments, shipping, and delivery.


• Provide Exceptional Support: Address consumer queries in German and English professionally and efficiently via phone, email, and live chat.


• Support the Digital Experience: Guide customers through the online ordering process and manage website returns to ensure a smooth experience.


• Keep Operations Smooth: Perform daily checks for fraud, inventory discrepancies, and order processing issues, resolving them proactively.


• Collaborate: Work closely with cross-functional teams to deliver exceptional customer satisfaction.


• Contribute: Assist colleagues and participate in special projects that drive team success.

About You:

• Fluent in German and English (written and spoken), with the ability to handle queries professionally and effectively in both languages.


• Thrives in high-pressure, fast-paced environments, maintaining high standards of quality and productivity.


• Demonstrates excellent multitasking, prioritisation, and time management skills.


• Highly organised, proactive, and detail-oriented, with a talent for streamlining processes and finding efficiencies.


• Communicates clearly, confidently, and professionally in both German and English, across various platforms.


• Comfortable using technology, including proficiency in MS Office; familiarity with Salesforce Service Cloud and SAP is highly desirable.


• Possesses a strong customer-focused mindset, always striving to deliver outstanding service.


• Brings a positive, collaborative, and team-oriented approach to their work.


• Previous experience in customer service, particularly within the e-commerce sector, is an advantage.

Why Join Ariat?

At Ariat, we don’t just make products; we create experiences—and that includes the workplace. Here, our values define who we are and how we work:

• Innovation - Be bold and adventurous and try new things.  Constantly challenge how you can create change for the better.  Learn from the past and don’t let it limit you.


• Quality - All work matters.  Be proud of your work and strive to have it reflect your best and the best of Ariat.T


• Teamwork - Create fun and joy and contribute to the Ariat family spirit.  Focus on people’s strengths.  Learn from others and share your own knowledge and experience. Ask for help when you need it and offer to help when others may need it.
  


• Respect - Communicate openly, directly and constructively.  Recognise different perspectives and listen with an open mind.  Be thoughtful in how you show up and interact with others.


• Integrity - Do the right thing because it’s the right thing to do.  Say what you mean and do what you say.  Build trust through consistency, dependability and honesty.
  

What We Offer:

We believe in taking care of our people, so we offer:

• Private Medical Insurance


• Life Assurance


• Critical Illness Cover


• Employee Assistance Programme


• Health & Wellbeing Points Scheme


• Cycle to Work Scheme


• Company Bonus Scheme


• Employee Purchase Scheme


• Employee Referral Programme


• Birthday day off


• Holiday Purchase Scheme


• Bring your dog to work scheme


• Employee Volunteering policy


• Working from a different location policy


• Free onsite Parking including 2 electric charging points

Ready to Join Us?

If you’re ready to use your German and English language skills to deliver exceptional customer service with a global brand, apply today!

We can’t wait to hear from you.