Customer Service Specialist Property

Our client is looking for a Customer Service Specialist in Linlithgow - there is opportunity to progress your career in this property firm

Client Details

A leading property business

Description

• Respond to inquiries from tenants and property owners via phone, email, or in-person in a timely and professional manner.

• Handle complaints, maintenance requests, and service issues, ensuring follow-up and resolution.

• Assist with the onboarding and move-in/move-out processes, including lease documentation and walkthroughs.

• Maintain accurate records of tenant interactions, transactions, and feedback using property management systems.

• Coordinate with maintenance teams and third-party vendors to ensure timely service and repairs.

• Communicate important notices, updates, and events to residents and stakeholders.

• Monitor rent collection and follow up on overdue payments as needed.

• Provide administrative support to property managers, including filing, reporting, and data entry.

• Contribute to a positive community atmosphere and uphold company standards of customer service.

Profile

• 1-3 years of experience in customer service, preferably in property management, real estate, or hospitality.

• Excellent communication and interpersonal skills.

• Strong organizational and time management abilities.

• Proficient in Microsoft Office and property management software (e.g., Yardi, AppFolio, Buildium) is a plus.

• Ability to handle difficult situations calmly and professionally.

• Knowledge of tenant laws and fair housing regulations is advantageous.

Job Offer

A competitive salary and great working environment