Customer Service Supervisor

Company : Nigel Wright Group

Job Description - Customer Service Supervisor

The Role

We're looking for a Customer Service Supervisor to join a fast-growing consumer business in Tyne and Wear.

You'll be responsible for overseeing a small but mighty team of two Customer Service Advisors, ensuring a seamless experience for our customers across email and phone channels. This is a fantastic opportunity for someone who’s ready to take the next step in their career and grow alongside a thriving business.

Duties:

Supervising and supporting a team of 2 customer service advisors
Handling escalated customer queries via email and phone
Monitoring and improving team performance and response times
Training and mentoring team members to support their development
Helping to refine processes to improve the customer journey
Working closely with other departments to ensure smooth operations
Reporting on key customer service metrics to management

The Person

Skills/Attributes:

Previous experience in a customer service role (team leadership a bonus!)
Strong written and verbal communication skills
A calm and solution-focused approach to problem-solving
Organised, proactive, and able to manage multiple priorities
Someone who’s excited by the idea of growing with the business

What’s in it for you?

A supportive and collaborative team environment
Opportunities for real career progression and skill development
Competitive salary (based on experience)
Ongoing training and development
A role where your ideas and input are valued

next steps

Please contact for further details.

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Customer Service Supervisor

Job Description - Customer Service Supervisor

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