Customer Service Supervisor

Company : Hales Group Limited

Job Type : Full Time

Letchworth Garden City, Hertfordshire

Number of Applicants

000+

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Job Description - Customer Service Supervisor

Customer Service Supervisor
up to £38,000 per annum
Letchworth Garden City
8.30am-5pm Monday to Friday

An exciting opportunity has come in with one of our clients in Letchworth. As a Customer Service Supervisor you will manage the Customer Service team ensuring continuous high levels of service align with company targets. Alongside that it will include maintaining excellent ownership, ensuring optimisation of internal processes and making the best use of company resources to support operational excellence.

Key Responsibilities

Supervise customer order processing, invoicing, and dispatch operations
Coordinate team activities to meet service targets and business objectives
Maintain accurate customer data, order records, and documentation in enterprise resource planning system
Manage backorders, and product traceability across systems
Handle invoice creation, corrections, credit/debit notes, and e-voucher processing
Communicate with sales reps, customers, and internal teams to resolve queries
Monitor service performance and support continuous improvement initiatives
Develop and implement work instructions, training plans, and feedback procedures
Support system enhancements and software testing in collaboration with Head Office teams

Experience:

Minimum 5 years of experience in a similar customer service or operations role, ideally within a customer service or order processing environment

Core Skills & Competencies

Proficient in Microsoft Office and JDE software
Strong order processing, invoicing, and customer service expertise
Reliable, detail-oriented, and results-driven
Excellent communication and analytical skills
Effective leadership and team collaboration
Adaptable, self-organised, and proactive in driving change
Knowledgeable in customer service, warehouse, and product workflows
Committed to continuous improvement and cross-functional coordination

Company Benefits:

Bonus Schemes
Pension Scheme (6% pension contribution)
Annual Holidays (24 days holiday plus bank holidays)
Health Care (Private Health)
Death in Service Life Policy

Original job Customer Service Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Supervisor

Job Description - Customer Service Supervisor

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