Customer Service Supervisor

Customer Service Supervisor

Permanent

Telford

9am - 5pm

£26 - £30,000 per annum

Job Summary

My client is seeking an energetic and detail-oriented Customer Service Supervisor to lead our dynamic customer support team. In this role, you will oversee daily operations, ensure exceptional service delivery, and foster a positive environment that motivates team members to excel. Your leadership will drive customer satisfaction, streamline communication, and uphold the company's commitment to outstanding service. This paid position offers an exciting opportunity to develop management skills while making a meaningful impact on our customers’ experiences.

Responsibilities

* Supervise and guide a multilingual customer service team to deliver top-tier support across various channels.

* Monitor team performance through analysis skills, providing coaching and feedback to improve efficiency and service quality.

* Manage daily operations, including scheduling, task delegation, and ensuring adherence to company policies.

* Foster effective communication within the team and with customers by utilizing strong leadership and interpersonal skills.

* Resolve escalated customer issues promptly and professionally, ensuring a positive resolution that aligns with company standards.

* Conduct regular team meetings to motivate staff, share updates, and promote continuous improvement initiatives.

* Analyze customer feedback and operational data to identify trends and implement strategies for enhanced service delivery.

Requirements

* Proven supervising experience in a customer service environment with demonstrated leadership capabilities.

* Strong management skills with the ability to motivate and develop team members effectively.

* Analytical skills to interpret performance metrics and customer feedback for ongoing improvement.

* Experience in managing schedules, workflows, and team performance analysis.

* Ability to handle challenging situations with professionalism and a solution-oriented mindset
Only candidates based in UK and eligible to work in UK are allowed