Customer Service Team Leader

Customer Service Team Leader - Sales Admin

Full-Time

Up to £32,000 per annum

Reed Business Support is delighted to be recruiting for a Customer Service Team Leader to join a thriving and forward-thinking organisation based in Rochester. This is a fantastic opportunity for someone with experience in customer service, sales administration, or logistics who is ready to step into a leadership role and make a real impact.

Customer Service Team Leader The Role:

You’ll be leading a small, dedicated team within the Sales Admin department, ensuring smooth order processing, supplier coordination, and exceptional customer communication. This is a great time to join and help shape smarter, more efficient processes.

Customer Service Team Leader Key Responsibilities:

• Oversee customer orders, ensuring accuracy in parts, pricing, and terms
• Raise purchase orders and liaise with suppliers on delivery timelines
• Manage the order book to meet monthly billing targets
• Communicate professionally with customers regarding order updates
• Collaborate with internal teams to meet KPIs and service standards
• Support and develop your team, driving continuous improvement
• Contribute to ERP system enhancements and process optimisation

Customer Service Team Leader What We’re Looking For:

• Experience in a fast-paced customer service, order processing, or logistics environment
• Strong attention to detail and a solution-focused mindset
• Confident communicator across all levels, both written and verbal
• Previous experience with ERP/CRM systems
• A proactive, team-oriented leader with a creative and inquisitive approach

Customer Service Team Leader Benefits:

• Salary up to £32,000
• Birthday leave
• Life assurance (1x base salary)
• Health & wellbeing programme (including GP access, mental health support, and more)
• Free on-site parking
• Company pension & referral programme
• Paid volunteer time
• Opportunities for career development and progression

Customer Service Team Leader Location:

You would be required to have access to your own vehicle due to the clients location.

If you're ready to take the next step in your career and lead a team in a dynamic, quality-driven environment, we’d love to hear from you.

Apply today through Reed Business Support and take your career to the next level!