Customer Service Team Leader

Customer Service Team Leader – £30,000
Location: Shipley
Salary: Up to £30,000
Job Type: Full-Time, Permanent

Are you an experienced Customer Service Team Leader who thrives in a fast-paced environment? Do you enjoy leading a team, resolving complex queries, and delivering high-quality service? If so, we have an excellent opportunity for you.

We’re working exclusively with a well-established and growing business in the [FMCG / Manufacturing / Professional Services – insert if known or leave general] sector, looking to appoint a Customer Service Team Leader to join their dedicated and high-performing Customer Services team.

As Customer Service Team Leader, you will be a key point of contact for complex queries and escalations while supporting, coaching, and motivating a team of Customer Service Advisors. You'll work closely with management to ensure service levels and KPIs are consistently met, and will play a hands-on role in process improvements and staff development.

• Provide high-level customer service and resolve customer complaints and escalations

• Lead, coach, and support a team of advisors to hit personal and team KPIs

• Conduct regular 1:1s, appraisals, and performance reviews

• Monitor workloads and maintain appropriate staffing levels to meet demand

• Act as the first point of contact for complex technical or service-related enquiries

• Ensure the team is up to date with all process and compliance changes

• Lead by example and promote a culture of continuous improvement

• Report on team performance and contribute to operational improvements

• Proven experience in a team leader/supervisory role within a customer service environment

• Strong communication and people management skills

• Ability to resolve complex issues with professionalism and empathy

• Comfortable working in a fast-paced environment with changing priorities

• Proficient in using CRM systems and reporting tools

• A natural leader who motivates and inspires their team

This is a great opportunity to join a business that values its people and invests in their development. If you're ready to take the next step in your leadership career and want to be part of a supportive and professional environment – we’d love to hear from you.

Apply now or get in touch for a confidential discussion.