Customer Service Team Leader

Customer Service Team Leader - Chandlers Ford - £32,000, rising to £35,000 after successful probation. Fully on site Monday to Friday

Our client is looking for a Customer Service Team Leader who can drive service excellence and support commercial growth within a company that provides life-changing products on an international scale.
This role blends team leadership, cross-functional collaboration, and hands-on operational oversight. It's ideal for a detail-oriented, proactive individual who thrives in a purpose-led environment and is committed to driving continuous improvement. Given the highly personal and sensitive nature of the products, this position is best suited to someone who values empathy and connection over volume-driven service.

Customer Service Team Leader duties include:

• Lead and develop a small Customer Service team to perform all duties to the highest standard
• Develop the Customer Service team to be outbound focused where appropriate, whilst maintaining their inbound CS responsibilities
• Provide support to the sales team, and assess future needs and data integrity, and make recommendations
• Administrate and update Navision input (customer/product-related)
• Support in customer service team in pricing & contractual enquiries
• Manage the upload of tender and pricing agreements
• Management of Sickness and Holidays, rotas, return to work interviews, and conduct yearly appraisals
• Oversee all processing of orders B2B and B2C and daily reconciliation.
• Daily , weekly, monthly reports ( sales and performance related)
• German Navision processing and Consignment management for IE customers.
• Liaising with Germany , warehouse and other departments regarding best practice, and any out of stock items
• Fresh Chat / Feefo emails and all customer communication
• Input into items to be stocked like new collections familiarisation with new products for B2C
• Customer returns and management and sending of the quarterly complaint form to Germany
• Sample requests and literature requests
• Monitor pricing to ensure correct steps are taken to rectify any issues by the correct department

Skills and experience required

• 5 Years minimum of related customer services experience and some people leadership
• Has successfully redesigned, implemented processes to improve current practice and business operations
• Creative and critical thinking, able to draw insightful business implications and impacts from the research findings.
• Experience in customer service environment working with B2B and B2C
• Knowledge of CRM Tools, Navision experience is an advantage, and proficient in MS Office (Excel including Pivot Tables, Power Point, Word)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.