Customer Service Team Leader

Company : Hales Group Limited

Job Type : Full Time

Letchworth Garden City, Hertfordshire

Number of Applicants

000+

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Job Description - Customer Service Team Leader

Job Title: Customer Service Team Leader
Location: Baldock
Salary: £30000.00
Job Type: Full-time / Permanent 08:30 to 18:00

Job Description

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? We’re looking for a dynamic and proactive Customer Service Team Leader to join a fast-paced logistics environment, where customer satisfaction is at the heart of everything our client does.

Key Responsibilities:

Lead and motivate a team of customer service representatives to consistently deliver outstanding service.
Act as the main point of contact for escalated queries, ensuring timely and effective resolution.
Monitor team performance against KPIs and service standards, providing coaching and support where needed.
Collaborate with internal departments to ensure smooth delivery operations and customer communication.
Drive continuous improvement initiatives to enhance customer experience and streamline service processes.
Maintain accurate records of customer interactions and feedback to inform service enhancements.
Support onboarding and training of new team members, fostering a culture of excellence and accountability.

What We’re Looking For:

Proven experience in a customer service leadership role, ideally within a logistics or delivery-focused environment.
Strong communication and interpersonal skills, with a natural ability to lead and inspire.
A customer-first mindset with a passion for resolving issues and improving service.
Ability to work under pressure and manage multiple priorities effectively.
Comfortable using CRM systems and other customer service tools.

Why Join Us?

Be part of a supportive and collaborative team that values innovation and customer satisfaction.
Opportunity to make a real impact in a growing business.
Competitive salary and benefits package.
Career development and progression opportunities.

Original job Customer Service Team Leader posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Team Leader

Job Description - Customer Service Team Leader

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