Customer Service Team Leader

Customer ServiceTeam Leader

Loughborough

up to £38,000

Are you ready to take the next step in your leadership career? We're on the lookout for a driven Team Leader to join our client's thriving Customer Service department. In this exciting role, you'll lead a passionate team of Customer Service Co-ordinators, ensuring every customer experience exceeds expectations.

You'll play a key part in the business's growth journey-streamlining processes, championing exceptional service, and helping to build a high-performing team culture.

Description of the role:

• Manage, mentor, and motivate a customer service team to deliver first-class support.
• Ensure seamless processing of orders, quotes, invoices, and dispatches.
• Collaborate closely with the Customer Operations & Logistics Manager to refine systems and promote continuous improvement.
• Support monthly reporting, keeping a close eye on KPIs to achieve department targets.
• Step in for the Customer Operations & Logistics Manager when needed.
• Promote a proactive sales mindset and spot opportunities to support the wider business.
• Participate in customer and sales meetings, making sure actions are captured and followed through.

About you:

• At least 2 years' experience in a supervisory role within a structured environment
• Strong background in customer service, with the ability to coach and develop a team.
• Excellent communication, planning, and organisational skills
• Confident with Microsoft Office and office-based IT systems
• Ability to analyse issues, solve problems, and drive improvements.

If you're passionate about motivating teams, driving excellent customer service, and developing continuous improvement, we'd love to hear from you!