Customer Service Team Leader

Our client, a well-established company in the scientific sector, is looking for a proactive and customer-obsessed Customer Service Team Leader to join their team. The Customer Service Team Leader will take ownership of key client relationships, support the customer service team and manage workflows.

The responsibilities of the Customer Service Team Leader include but are not limited to:

• Act as the dedicated point of contact to platinum customers.
• Build strong, trust-based relationships with clients to enhance satisfaction and retention.
• Handle escalations and support the team with complex tickets and enquires.
• Lead and manage the customer service team, ensuring high performance and efficiency.
• Continuously improve service delivery by identifying process gaps and training needs.

Skills, Experience & Key Candidate Attributes of the Customer Service Team Leader:

• Previous experience in customer service.
• Exceptional written and verbal communication skills and confident picking up the phone.
• Strong problem-solving skills and a solutions first mindset.
• Experience using Microsoft Office and Zendesk.
• Organised, detail-oriented and calm under pressure.

So, if you are an efficient and proactive Executive Assistant and you want to make a real difference to a growing company, then apply now.