Customer Service Team Leader

Proactive Personnel are currently looking for a Customer Service Team Leader to start work on a permanent basis in Preston.

Duties:

* Delivery of service excellence through a communicative customer focused approach applied to the customer order process

* Manage debit/credit note process to meet customer and company requirements

* Manage customer complaints and returns effectively and efficiently

* Lead and develop a small, office-based customer service team.

* Support key accounts and resolve complex queries and claims.

* Coordinate with marketing, supply and transport teams.

* Maintain controls across quotations, orders, payments and installations.

* Drive a collaborative, accountable and customer-focused culture.

Requirements:

* Excellent customer service delivery

* Proven B2B customer service and team leadership experience.

* Strong coaching, communication, influencing and conflict-management skills.

* Ability to prioritise work, solve problems and manage projects in a fast-paced environment.

* A collaborative, resilient and solutions-focused approach.

* Proficiency in Microsoft applications and general IT systems.

Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

Salary is dependent on experience, ranging up to £35,000
Only candidates based in UK and eligible to work in UK are allowed