Customer Service Team Leader - Bodyshop

Customer Service Team Leader - Bodyshop (Accident Repair)

Up to £45,000

London (NW10)

Permanent position with immediate start available
Join a leading accident repair group with excellent career progression and future prospects
Monday to Friday only - no weekend working
Competitive salary, negotiable depending on experience
Excellent company benefits packageCustomer Service Team Leader - Accident Repair / Bodyshop / Automotive

We have an excellent opportunity for an experienced Customer Service Team Leader to join a busy and established accident repair group within a new and large site based in London.

This is a fantastic opportunity for someone who understands the automotive bodyshop industry and has previous experience leading a customer service or front-of-house team.

You will be responsible for overseeing a team of 3 Customer Service Advisors (CSAs), ensuring customers receive an excellent level of service throughout the repair process.

You will be based front of house within the accident repair centre, working closely with the workshop and management team to ensure customers are kept informed and the customer journey runs smoothly from vehicle arrival through to completion.

The Role

Lead and oversee a team of 3 Customer Service Advisors
Manage the day-to-day front-of-house customer service operation
Ensure customers receive a professional, friendly and efficient service
Support and develop the CSA team, providing guidance, coaching and leadership
Monitor customer journeys and ensure customers are kept regularly updated throughout the repair process
Deal confidently with customer queries, concerns and complaints, resolving issues wherever possible
Work closely with the Bodyshop Manager, Estimators, VDA's and workshop team to ensure repairs progress efficiently
Ensure all customer and vehicle information is accurately recorded and maintained
Use the AutoFlow bodyshop management system to manage and monitor customer and repair information
Help maintain high levels of customer satisfaction and service standards
Lead by example and ensure the front-of-house team operates efficiently and professionallyAbout You

We're looking for someone who has a genuine automotive background and understands the customer journey within the motor trade.
You will ideally have experience within either an accident repair centre/bodyshop or main dealer environment, together with some previous leadership or supervisory experience.You'll need to be:

Experienced within the automotive industry
Confident leading and supporting a small team
Customer-focused with excellent communication skills
Professional, organised and able to manage multiple priorities
Comfortable dealing with customers face-to-face and over the telephone
Confident handling customer concerns and resolving issues
A good team player who can work effectively with both customers and workshop teams
Experienced using AutoFlow or a similar bodyshop management system

How to Apply

To be considered, contact Rochelle at Clear Automotive Recruitment Solutions on (phone number removed) or send your CV for an immediate interview.

Clear Automotive Recruitment Solutions recruits nationally for Panel Beaters, MET Technicians, Vehicle Paint Sprayers, Vehicle Preppers, SMART Repairers, VDAs, Bodyshop Estimators, Workshop Controllers, Bodyshop Managers, Production Managers, and other automotive repair professionals
Only candidates based in UK and eligible to work in UK are allowed