Customer Service Technician

Customer Service & Operations Advisor

£26,200 - £28,000 | Stockport | Growing Tech Business | Career Progression

Want a customer service role where no two days are the same?

If you're the type of person who enjoys solving problems, taking ownership, and getting stuck in rather than reading from a script, this could be the opportunity you've been waiting for. Join a growing technology business that works with some of the UK's leading automotive dealerships, where you'll play a key role supporting innovative telematics, vehicle tracking and fleet management solutions. With a small, close-knit team, you'll be trusted to make decisions, investigate issues and genuinely make a difference to customers every day.

The Company

Innovation 24 combines intelligent software, vehicle tracking technology and industry expertise to help businesses manage, connect and protect their vehicles. Following investment from software group TSS, the business is continuing to grow and offers excellent opportunities for development and progression within a supportive team environment.

The Role

Working as part of a small Customer Service & Operations team, you'll support customers across multiple products and be the first point of contact for a wide range of enquiries. This isn't a traditional call centre environment. You'll have the autonomy to investigate issues, liaise with technical teams, coordinate solutions and ensure customers receive a first-class service.

You'll be supporting automotive dealerships across services including telematics, vehicle tracking and recovery solutions, fleet management software and managed insurance platforms.

Key Responsibilities

Managing inbound customer enquiries via phone and email
Investigating customer issues and coordinating resolutions
Liaising with internal technical and operations teams
Booking jobs and managing schedules within internal systems
Supporting customers across multiple products and services
Maintaining accurate records and ensuring processes are followed
Prioritising workloads in a fast-paced environment
Building strong relationships with customers at all levels

About You

We're looking for someone with previous customer service experience who enjoys problem-solving and thrives in a busy environment.

You'll ideally have:

Customer service experience, either inbound or outbound
Strong organisational and time management skills
The ability to remain calm under pressure
Confidence speaking with people at all levels
Excellent attention to detail and accuracy
A proactive attitude and willingness to learn
The ability to multitask and manage competing priorities
A positive mindset and strong sense of accountability
Experience working in a fast-paced environment

What's In It For You?

Salary of £26,200 - £28,000
Join a growing and ambitious business
Small, supportive team environment
Full training and structured induction
Ongoing support from experienced team members
Genuine opportunities for progression as the company expands
Exposure to innovative automotive technology and telematics solutions
A varied role where every day is different

If you're looking for a role where you can take ownership, make an impact and build a long-term career within a growing business, we'd love to hear from you. Apply today with Time Recruitment
Only candidates based in UK and eligible to work in UK are allowed