Customer Service - Telephone Interviewer

We have an exciting opportunity to join our growing Telephone Interview team (TI) in our buzzing central Leeds Office.

This is a pivotal role for our business where you will be speaking to lots of people throughout the day to help them complete their Life Insurance application. Being able to build rapport with our clients whilst taking them through the detailed application is key whilst also achieving your targets and goals as set by your leader.

The key skills required for this role are:-

• Superb telephone manner with confidence in pronouncing medical terminology


• Customer Service experience (face to face like retail or hospitality or call centre)


• Great time management - working on booked appointments, often back to back


• Basic computer skills


• Attention to detail


• Empathy


• Resilience

We are able to offer two shift pattens (below) or working hours to accommodate your life outside of work. We operate a 40 hour working week for full time roles.

Shift 1 - 9am-6pm Monday - Friday and 9am - 3pm on Saturday - alternate Friday and Saturdays - £25,500 basic salary + £510.00 potential quarterly bonus (£2040.00 per year) + great benefits

Shift 2 - 12pm -9pm Monday - Thursday. 9am-6pm Friday & 9am-3pm Saturday - alternate Friday and Saturdays - £25,500 basic salary + £3000.00 late shift allowance + £570.00 potential quarterly bonus (£2280.00 per year)+ great benefits

This is a hybrid role where we do three days in the office. Tuesday is a team day with a fun and engaging meeting and the other day you can choose, once your initial training has been completed.

If you have a track record of hitting targets, can multitask, have good communication skills, and can quickly build rapport with clients then please apply so we can discuss the role further.