Customer Service - UK Spanish Speaking

Ready to start a career with a market-leading international
 company?
 Job title: Customer Support Agent.
 Location: Norwich.
 Company: Epos Now.
 Salary: Starting at £23,795 (and scaling to £29,000) with uncapped commission.
 Working hours: See shift patterns below.
 About the job:
 As acustomer support consultant, you will be helping new customers with post-set up care. You will be
 handling customer queries by phone, email and web chat, delivering outstanding customer experience
 at every interaction. We are looking for confident communicators who have a friendly attitude, ready to
 hit their revenue and customer satisfaction targets.
 To ensure staff coverage to help all our customers across different countries (including USA), we have a
 rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich
 office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be
 required to work one in every four Saturdays, and one in every eight Sundays.
 Whatwill you do?
 ● Handlecustomerqueriesvia telephone calls, email and web chat.
 ● Achieveyourtargets for revenue and customer satisfaction.
 ● Nurturemeaningfulcustomerrelationships.
 ● Accuratelyrecord all information in the CRM.
 ● Deliverexceptional customer service!
 Whatdoyougetinreturn?
 ● Additional bonuses based onKPI's
 ● Careerprogression opportunities- our philosophy is to promote internally.
 ● Companybonusscheme.
 ● Exclusiveretail, restaurants and travel discounts.
 ● Collaborative company culture with regular team building events.
 ● Companypension.
 ● 20daysannualleave(increasing a day each year), plus bank holidays.
 Whatdoyouneedtoapply?
 ● Beproactive-youmustbedriventosucceedandhityourtargets! (Essential)
 ● Greatorganisation and attention to detail to manage your phone, diary and data systems.
 (Essential)
 ● Excellentcommunication skills across all mediums. (Essential)
 ● Resilience to bounce backfromunhappycustomers. (Essential)
 ● Empathyforcustomersandtheability to remain calm and professional. (Essential)
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Whatwouldmakeyourapplication stand out:
 ● Haveagoodunderstandingoftech(Android, iOS, Windows) and experience using Google
 Suite. (Desirable)
 ● Atleast1year’s experience in hospitality, retail or contact centre work. (Desirable)
 WhyEposNow…
 Epos Nowisamarket-leading fintech business with an international presence (71 countries and
 counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help
 small businesses grow and thrive. In fact, our company mission is to make commerce accessible to
 everyone.
 Weproudly deliver a top customer service experience to our customers across the world, with offices in
 the UK, USAandAustralia.
 Every Epos Nowemployeeis supported with a personalised progression plan, and we are quickly
 expanding our customer service teams to support future growth- it’s an exciting time to join us!
 Whatare the next steps?
 Interviews for this role are starting immediately.
 Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky,
 before being invited for a face-to-face interview with a hiring manager at our Norwich office.
 Ready to begin your career with us?
 Apply nowandsubmityourapplication online.
 Wecaredeeply about being inclusive. We encourage applications from people with diverse
 backgrounds and experiences.