Customer Service Warehouse Administrator

Pertemps are recruiting for a Warehouse Customer Service Administrator for their client in Park, Wellingborough. This is for a minimum of three months, with the possibility of extending into a more permanent position.

Shift

2pm to 10pm;
3x a week in the office and 2 days from home;
First 4/5 weeks will be 9am to 5pm in the office Monday to Friday for training;

Role purpose: Providing an effective and efficient administrative service to the contract and it’s customers through completion of customer bookings, resolution of queries and other tasks required to meet customer requirements. Duties include: Processing orders Handling customer requests via a platform called Zendesk.Processing invoices Ensuring correct documentation is processed in a timely manner, working to tight deadline.

Job description:

Processing orders
Handling customer requests via a platform called Zendesk
Processing invoices
Ensuring correct documentation is processed in a timely manner.
Working to tight deadlines
Liaising with internal departments
Coordination with other companies to ensure the right goods or products are delivered in the right time and quantity

Skills and experience required include:

* Ability to establish good relationships at all levels
* Dealing with customer queries and problem solving
* Offering support to others when appropriate
* Confident manner of communication, both written and verbal
* Ability to work under pressure and to meet deadlines
* Excellent attention to detail
* Working knowledge of MS Office and Excel
* Experience in logistics preferable
* Flexible, reliable and conscientious
Previous logistics experience is a bonus.

The ideal candidate will have two or more years experience in a fast-paced, demanding customer service environment with logistics and administration experience.

Please apply with your CV