Customer Service - Weekend Only - Hybird

Weekend Customer Service Advisor (Hybrid)

About the RoleWe’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.

Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:

Saturday: 12:00pm – 8:00pm

Sunday: 12:00pm – 8:00pm

Key Responsibilities
Respond to customer enquiries via phone, email, and social media in a timely and professional manner

Provide outstanding support and resolve customer queries efficiently

Monitor and respond to social media comments and messages, helping to build strong customer relationships

Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them

Maintain accurate customer records and ensure compliance with internal processes and standards

Work collaboratively with the wider customer service team to deliver a seamless customer experience

Systems & Tools
Experience using CRM or ticketing systems (such as Halo) would be advantageous

Familiarity with social media management platforms (such as Sprout) is beneficial

About You
Previous customer service experience within a fast-paced environment

Excellent communication skills, both written and verbal

Confident handling customer enquiries across multiple channels

Highly organised, proactive, and able to manage competing priorities

Professional and empathetic when dealing with sensitive or complex issues

Why Apply?
Hybrid working opportunity

Comprehensive one-week office-based training

A chance to make a real impact on customer experience

Be part of a supportive and growing team
Only candidates based in UK and eligible to work in UK are allowed