Customer Service/Collections Assistant

A new opportunity for an experienced Customer Service/Collections Assistant to join a well known business based in Epsom.

Client Details

A new opportunity for an experienced Customer Service/Collections Assistant to join a well known business based in Epsom.

Description

* Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
* Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
* Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.

Profile

• Ideally experience in a credit control role or customer service within finance.
• Preferably experience in an accountancy function
• Excellent communication skills
• Good organisational skills

Job Offer

Customer Service/Collections Assistant

• Salary up to £32,000
• Epsom based with onsite parking
• Hybrid
• Amazing benefits