Customer Service/Operations Manager

My client supplies the global food industry with quality food packaging solutions.

Working with customers around the world production facilities across Europe, Asia and US, they employ nearly 6000 employees across the group.

Job Description

The main purpose of this role is to manage the Internal sales team. You will be responsible for building and maintaining customer accounts, identifying opportunities for business growth, and resolving customer complaints. You will work closely with Operations and Sales teams overcoming problems and giving an overview of KPI's. As an Integral Manager, you will need to lead by example, collaborating closely with stakeholders across all areas and provide a source of support, inspiration, guidance, and mentorship across the business.
* Determine work requirements, priorities, and best use of resources within the internal sales team.
* Provide guidance to staff regarding work procedures, contracts, systems, priorities, and special requests from customers.
* Troubleshoot Complaints and Freight problems and take corrective action to resolve them.
* Lead and participate in the study of, Tooling, Claims, Freight, Aged debt, aged stock, and processes and recommend changes to improve methods, procedures, and efficiency.
* Attend and Input into Key Segment, Sales, and UK meetings as required.
* Lead continuous effort to improve customer relations, decrease aged debt and stock and streamline work processes.
* Liaise with other departments to ensure that business objectives are met within agreed timescales.
* Deliver key business messages to the team through regular, formal communication such as monthly team briefings and up-to-date notice boards (ensuring team is notified of any changes)
* Promote team ethics and develop teamwork through leadership.
* Motivate, train, and develop departmental employees and consolidate training records.
* Super user of SAP, IBP, M3 and CRM ensuring the team are trained and developed on all systems.
* Conduct return to work interviews, disciplinary/grievance meetings as required.
* Any other duties as requested by Managing Director/other functional Managers that are appropriate for your job role.

Requirements
* Must have People Management experience (4+ team members)
* Experience in FMCG Customer service roles
* Strong problem solving and prioritisation skills
* Ability to lead by example and manage, develop, and support the Sales Team
* High working level of excel and PowerPoint, with an ability to create sales models and summarise data effectively for presentation and to drive development agenda.
* Analytical with good communication skills and attention to details and the ability to work across the organisation.
* A close, constructive working relationship with Finance, Ext sales and Operations is essential.
* Adaptable to change, working with new systems, people, or new processes.
* Ability to Demonstrate Exceptional Organisation, Planning, and presentation Skills.
* Will be required to travel occasionally to other UK sites/customer meetings

What you can expect

* Company Incentive Program (Bonus)
* Private Medical Insurance
* Pension
* Death in Service
* Bupa Cash plan
* Cycle to Work Scheme
* Long Service Allowance 2 & 5 Years
* Free hot drinks on-site
* Established and long standing employer