Customer Services

At Adaptable Recruitment we have an Excellent Opportunity for an Experienced Customer Service Specialistto join agreat company in the Rainford area.

Salary: up to £24,000 Depending on Experience
Holidays: 20 days & Bank Holidays
Location: Rainford - Fully office based
Working Hours: 35 hours

Main Responsibilities to include:

• Manage and maintain an assigned portfolio of customer accounts
• Ensure timely collection of outstanding debts while maintaining strong customer relationships
• Monitor and manage payment terms and credit limits
• Liaise with customers to resolve any queries or disputes related to their accounts
• Work closely with the sales team to ensure accurate billing and payment processes
• Prepare and send out statements, reminders, and follow-up communications
• Provide regular updates on outstanding debt status and progress to management
• Collaborate with other departments to ensure smooth processes and customer satisfaction

Skills & Experience:

• Previous experience in customer service, sales, or accounts is highly desirable
• Strong communication and negotiation skills
• Ability to manage and prioritise a diverse workload
• A proactive, problem-solving mindset
• High attention to detail and accuracy
• A basic understanding of credit control principles (training will be provided if necessary)
• Excellent organisational and time management skills