Customer Services Administrator

Do you have experience working directly with customers? Are you great on the phone and enjoy talking to a range of people? We're working with an award winning organisation based in Moulton Park looking for their next top talent to join their growing company as a Customer Service Administrator, as they continue their mission to provide an exceptional customer experience.

About the role:
In this role you'll be delivering an excellent customer experience and no day will be the same. You'll be talking to a range of customers over the phone, handling queries, updating information, processing membership information and making changes on the company software; always ensuring administrative tasks are dealt with effectively.

To excel in this role you’ll be:

• Experienced in a phone-based admin role or customer service setting, where you’ve communicated with people over the phone and handled tasks efficiently.
• A great listener who communicates information in a clear, calm, and easy-to-understand way.
• Proactive and thoughtful, able to use your judgement while building positive, professional relationships.
• Comfortable with detail, and known for your accuracy and focus when completing tasks.
• Supportive and collaborative, enjoying being part of a team that works towards shared goals.
• Confident using Microsoft Office (Outlook, Word, Excel) and open to learning new systems.
• Living in close commutable distance to Moulton Park in Northampton.

What's in it for you?
Working with this business is rewarding in every sense as you’ll receive full training, supportive colleagues and fantastic career opportunities to move around the organisation. The environment has a real family feel, you'll receive 24 days holiday in addition to bank holidays, there is free onsite parking, great bus links and an excellent employer-contributed pension scheme, company events, and a truly great working environment for you to enjoy coming to work!

Just a heads up...
We may close this advert early if we find the right match before the deadline or if we receive a high number of strong applications (which sometimes happens!). If this role feels like the right fit for you, we’d encourage you to get your application in sooner rather than later - we’d hate for you to miss out.

Also, as our client is FCA regulated, if your application is progressed to interview, the personal information collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://fpn. For more information on how your data will be collected, processed and stored, please see our clients Job Applicant Privacy Notice here:
https://assets/public/Job-Applicant-Privacy-Notice.pdf

Thanks so much for your interest - we really do appreciate every application we receive.