Customer Services Administrator

Your new company
Hays are working with a large Manufacturing business based in Telford who are seeking a proactive and customer-focused Customer Experience - Support Representative.
to join their dynamic Customer Experience Department. This role is pivotal in ensuring a seamless and positive experience for our clients throughout their journey with us
Your new role
As a Customer Services Administrator, your role will involve:

• Act as the first point of contact for customers across all project stages.
• Assess customer needs and manage their journey through to project completion.
• Maintain and update case files and work-in-progress records.
• Manage service and spares quotations, orders, and invoicing.
• Coordinate engineer travel, accommodation, and documentation.
• Handle purchase orders, requisitions, and stock control in collaboration with the Stores Department.
• Support the Customer Support Help Desk with call handling, job allocation, and engineer scheduling.
• Escalate issues and complaints appropriately to ensure timely resolution.
• Collaborate with internal departments to enhance the overall customer experience.
• Ensure compliance with company QMS procedures and processes.

What you'll need to succeed

• Proven experience in a customer-facing role, ideally in a fast-paced or agile environment.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office applications.
• Experience with Sage 50, Sage 200, or similar accounting/planning software.
• Ability to manage multiple tasks and priorities effectively.
• Strong attention to detail and organisational skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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