Customer Services Administrator

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we are looking for:

We are seeking an experienced administrator who is also confident in liaising with customers and dealing with customer enquiries and queries. In this role, you'll be the first point of contact for our valued customers — handling enquiries with professionalism and care via phone and email. You'll work closely with a supportive team, ensuring smooth day-to-day operations while creating positive customer experiences at every turn.

If you're a great communicator with a can-do attitude and love keeping things organised, this is the right job for you!

Hours:

Monday-Friday - 8.30-5.30pm

Saturdays (one in four) - 8am-12pm

Based from our Gloucester Office (GL2 7NG)

Responsibilities for the job role:

• Work closely with both the Sales and Administration teams to ensure our customer service consistently hits the mark.


• Prepare reports and provide key updates for the Collections Customer Service Manager and Sales team to support informed decision-making.


• Handle the administration of customer communications, including service updates.


• Develop and keep customer records up-to-date, ensuring accuracy and accessibility.


• Assist the Operations team in matching customer site details and services with the appropriate operational routes and vehicles.


• Generate and send Duty of Care documents, follow up on payments from cash customers, and track the return of required forms.


• Tackle invoice queries and process credit requests as directed, supporting final authorisation by your Line Manager.

What can we offer you?

• Life Assurance Scheme


• Free on-site Parking


• Corporate gym membership discount


• Staff discount on group services (50% on skip hire and discounts on further group services)


• Be part of a family run business


• Progression opportunities


• Unlimited access to mental health support


• Employee Assistance Programme

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.