Customer Services Administrator

Scheduling Administrator

£24,000 per annum

Hours: 09:00 – 17:30 (1-hour unpaid lunch break):

On-site parking

About the Role

As a Scheduling Administrator, you will play a key role in coordinating the work of engineers across designated geographic areas, ensuring efficient diary management and excellent customer service. Reporting directly to the Head of Customer Services, you will be responsible for liaising with tenants and customers in a professional and courteous manner, using internal systems to manage bookings and resolve queries.

Key Responsibilities

• Professionally and promptly schedule appointments with customers and tenants.
• Use internal systems and software tools effectively to manage bookings.
• Maximise engineer utilisation by managing diaries within specific geographic areas.
• Communicate job-specific details to engineers via email.
• Escalate scheduling issues to relevant managers when necessary.
• Adhere to the company’s complaints procedure at all times.
• Support the resolution of complaints and queries through clear communication with customers, tenants, and engineers.
• Carry out general office duties as required, including generating letters, photocopying, and filing.

What We’re Looking For

• Excellent verbal and written communication skills.
• Polite yet assertive approach to ensure scheduling meets service requirements.
• Strong organisational skills and attention to detail.
• Flexibility to adapt to changing priorities.
• Effective time management and ability to meet deadlines.
• Proficiency in using a range of software packages.
• Experience working to targets and KPIs.
• A collaborative team player who can also work independently.