Customer Services Administrator

Support, coordinate & make an impact

Ready to take the next step in your career? We’re looking for a proactive and detail-oriented Customer Services Administrator to support our operations and ensure everything runs smoothly behind the scenes.

In this role, you’ll be a key part of our logistics operation—supporting daily administrative processes, maintaining accurate records, and ensuring our customers receive the high level of service they expect.

About Thermotraffic

Thermotraffic is a leading European logistics provider specialising in temperature-controlled transport, warehousing, and supply chain solutions.

We support customers across industries such as food, pharma and retail, delivering reliable and high-quality services through a strong network and modern logistics systems.

At Thermotraffic, we value teamwork, quality, safety and continuous improvement. We offer a dynamic, international working environment where employees have the opportunity to grow and develop their careers.

Your key responsibilities

Administration & Operations

• Provide administrative and operational support within customer service and logistics processes.

• Accurately process orders, shipments, movements and invoices.

• Prepare, maintain and complete files and documentation to ensure smooth operations.

Customer Service & Communication

• Maintain clear and professional communication with customers, suppliers and internal teams

• Build and maintain strong working relationships with stakeholders.

• Support customer queries and follow up in a timely manner

Process Monitoring & Improvement

• Monitor processes and report irregularities or operational issues

• Identify opportunities to improve efficiency, service quality and customer satisfaction

• Work closely with different departments to support operational continuity

Compliance & Quality

• Ensure all work is carried out in line with company procedures and legal requirements

• Maintain high standards of accuracy, quality and service

What we’re looking for

Experience & Knowledge

• Minimum 2 years’ experience in an administrative or customer service role

• Experience within logistics, transport or supply chain is highly desirable

• Good understanding of administrative processes and systems

Skills & Competencies

• Strong attention to detail and high level of accuracy

• Excellent organisational and time management skills

• Strong communication skills (written and verbal English required)

• Customer-focused with a proactive and problem-solving mindset

• Ability to work independently and collaboratively within a team

• Flexible and able to work in a fast-paced environment

Systems & Tools

• Good knowledge of MS Office (Excel, Outlook, Word)

• Experience with ERP or logistics systems is an advantage

The Thermotraffic offer

• Competitive, market-based salary

• 20 days annual leave

• Pension and insurances

• Training and development opportunities

• Opportunity to grow into broader operational responsibilities over time

Get in touch
If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an email to [email protected].