Customer Services Administrator

Customer Services Administrator
£25,000 - £28,000
Aldridge, Walsall
Permanent

We are seeking a proactive and organised Administrator. This role is integral to ensuring the seamless transition from order intake through to product despatch, supporting field-based sales professionals and liaising closely with suppliers and internal departments. Reporting to the Operations Director, you will help implement efficient processes and support continuous improvement across our sales operations.

Key Responsibilities:

* Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.

* Manage and coordinate order amendments that fall outside standard specifications, ensuring all changes are communicated and acknowledged by production.

* Liaise with customers to confirm and amend delivery and installation schedules.

* Communicate with suppliers to ensure timely arrival of all necessary components to our facility.

* Confirm all items are ready for despatch on scheduled installation days and communicate any shortages or issues with the engineering team.

* Generate purchase orders and customer invoices.

* Compile and manage order documentation, including organising delivery notes and completion paperwork.

* Provide weekly updates to the sales team on new order completion timelines.

* Support the sales department with general administrative duties, including preparing and amending quotes, specifications, and related documents.

Skills & Experience Required:

* 1–2 years of experience in a sales support, administration, or customer service role ideally but happy to consider a recent Graduate with the right drive and determination

* Familiarity with CRM or ERP systems is highly desirable.

* Strong IT proficiency across Microsoft Office and related tools.

* Excellent communication skills with a professional and confident telephone manner.

* Well-organised, adaptable, and capable of managing multiple priorities.

* GCSEs (or equivalent) in Maths and English, minimum.

* A team player with the ability to work under pressure and interact across all business levels.

* Must be self-assured and confident in handling a variety of situations.

What’s on Offer:

* 25 days holiday (includes Christmas closure)

* Friendly office hours: 37.5 hours per week, Monday to Friday

* Company pension scheme
Only candidates based in UK and eligible to work in UK are allowed