Customer Services Advisor

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What are we looking for?

We are currently seeking a customer service driven individual to join our team in our Waste Management office. You will be responsible for liaising with customers and general administration. The successful candidate will either have waste experience or be a quick learner. Full training will be provided. If you like working part of a team, providing excellent customer service skills and general administration - this is the role for you!

The role will be based at main waste facility in Moreton Valence - Gloucester.

Hours: Monday - Friday 9am - 5.30pm

Responsibilities for the job role:

• Managing customer enquiries, via phone calls, emails and directly in the depot
• Provide administration assistance to all direct Sales and Commercial personnel within the Waste Management division.
• Deal with invoice queries and requests for credits as delegated and prior to authorisation by the Waste Administration Manager.
• Preparing reports as required for the Waste Administration Manager and Waste Divisional managers.
• Ensure that in-house excel data sheets are updated accurately and efficiently.
• Continually review all administrative processes and systems in place and to assist with any proposals for improvements required.
• Working closely as part of the Waste administration team to ensure that all emails and correspondence received are dealt with in a timely manner and correctly filed.
• Check purchase ledger invoices to ensure the correct allocation of costs prior to authorisation by the Divisional Administration Manager.

What can we offer you?

• Life Assurance Scheme
• Free on-site Parking
• Corporate gym membership discount
• Annual Salary Review 
• Employee discount (50% on Skip Hire, other discounts on group services)
• Progression opportunities
• 24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.