Customer Services Advisor

Are you passionate about helping others? Ready to make a bigger impact with your customer service skills? Join a supportive team, where your customer service experience is valued, and your career growth is prioritised.

Role: Customer Services Advisor

Location: Hedge End (Office Based)

Hours: Monday to Friday / 7.30am – 4.30pm & 10am - 7pm

Role Overview: In this role, you will be the first point of contact for customers, providing them with outstanding service and support. Your ability to communicate effectively and resolve issues promptly will be key to ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints efficiently, ensuring a positive outcome.
• Provide accurate information about our products and services.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer service processes and suggest enhancements.

Skills and Qualifications:

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and Microsoft Office Suite.
• A positive attitude and a passion for helping others.

Benefits:

• Salary increases to £30,500 following successful completion of probation.
• Annual salary reviews.
• Holiday buy and sell scheme available.
• Company bonus scheme.
• No requirement to work on bank holidays or weekends.
• Christmas shutdown period.
• Access to company discounts.
• And many more benefits...

How to Apply:

If you are passionate about providing exceptional customer service, we would love to hear from you. Please apply online to discuss further or contact Reed Southampton.