Customer Services Advisor

About Us: 

When you join us, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

We offer…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.


• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.


• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression. 


• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.


• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.


• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.

What you’ll do:

• Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.


• Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.


• Provide customers with accurate information about products and services ensuring a good customer outcome.


• Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.


• Update BOXT admin platform regularly to ensure all information is being recorded correctly for each customer interaction.


• Handle and manage through to a satisfactory resolution any emails from the customer service inbox.


• Adhere to all relevant legislation, industry regulations and Company policies and procedures.

Who you are:

• 12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.


• Experience in delivering a right first-time good outcome for a customer.


• Experience of working in a fast paced, vibrant and at times, pressured environment.


• Familiar with owning a customer enquiry/complaint through to resolution.


• Understanding of a positive customer experience.


• Caring and compassionate nature.


• Confidence in working on your own initiative as well as within a team environment.


• Driven to deliver a good outcome for customers.


• GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.


• Patient and committed to excellence.


• IT Literate.


• Active listening skills.

Benefits:

We have a great culture working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave (plus bank holidays)


• Free tea, coffee, fruit, and breakfast


• Modern offices


• Social events


• Ongoing training and development opportunities


• Enhanced Family Friendly Benefits


• Private medical cover*


• Company pension


• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.