Customer Services and Exports Administrator

Customer Services & Exports Administrator | Chester | Support customer orders, exports & logistics in a fast-paced setting. Great team, varied role, strong customer focus. Ideal for candidates with export/customs experience and excellent organisation skills.

Customer Services and Exports Administrator

Location: Chester

Permanent | Full-time

Our client, a well-established organisation with a strong market presence, is seeking a Customer Services & Exports Administrator to support their busy operations function. This is a varied role combining customer service, order processing, and international export coordination.

Why join our client?

* Supportive and collaborative team culture

* Varied, fast-paced role with real impact

* Opportunity to develop export and logistics expertise

* Stable and reputable business

Key responsibilities

Customer & Sales Support

* Process customer orders accurately and within deadlines

* Resolve payment, delivery, and service queries

* Collaborate with sales to share feedback and forecasting insights

* Maintain a high standard of customer service

Export & Order Management

* Prepare export and customs documentation for EU and ROW shipments

* Coordinate with vets, logistics providers, and import agents

* Plan and monitor order transit to ensure timely delivery

Internal Coordination

* Liaise with production planning on stock and forecasts

* Work with technical teams to resolve quality concerns

* Share relevant commercial information across departments

Logistics & Relationship Management

* Build strong relationships with logistics partners

* Support cost-effective, efficient delivery solutions

Teamwork & Process Improvement

* Contribute to improving systems and processes

* Work collaboratively and escalate issues appropriately

* Manage workload to achieve objectives

About you

* Experience in export/customs processes (essential)

* Background in FMCG, manufacturing, logistics, or wholesale (preferred)

* Strong communication and organisational skills

* Customer-focused with a proactive mindset

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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