Customer Services Coordinator

We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact for homeowners following legal completion, you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.

• 24 days + BH, increases with length of service
• Annual bonus - 5% of your annual salary
• Free Parking
• Career progression
• Ability to buy and sell holidays and carry over
• Healthcare
• Pension Scheme

Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm

• Be the primary point of contact for homeowners post-completion, ensuring all queries and concerns are handled promptly and courteously.

• Champion the customer across the business, providing a consistent, informed, and positive experience.

• Maintain a professional and courteous demeanour in all communications-written, telephone, and face-to-face.

• Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.

• Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.

• Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.

• Maintain and update plot files and Home file documentation accurately and timely.

• Organise annual PAT testing for technician electrical equipment.

We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.

• Confident, polite, and approachable

• Calm under pressure with strong empathy and customer care

• Excellent verbal and written communication skills

• Highly organised and able to manage time effectively

• Strong attention to detail and ability to maintain accurate records

• Problem solver with a pragmatic, "can-do" attitude

• Capable of working independently and collaboratively

• Proficient in Microsoft Office and other IT systems

• Previous experience in customer service, ideally within the construction, housing, facilities or property sectors

BBBH33190