Customer Services Executive

• Previous Customer Service experience is required for this role

Customer Services Executive
Location: Writtle, Essex
Position: Full Time (8.30am to 5.30pm)
Essentials: Excellent Verbal & Written Communication skills

Overview
Our client is looking to recruit an experienced customer services executive to join their small and friendly team.

We are looking for someone with high standard of written and spoken English, You’ll be outstanding on the phone and able to quickly get to grips with the complexities of our products and business.
Previous experience working in a Customer Service environment is essential. You will need to have good attention to detail, be organised, computer literate and able to work effectively as part of a team.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Job Responsibilities
Ensure a high level of customer service by telephone, live chat and email.

• Advising customers on our range of products
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

Personal Skills

• Able to work on own initiative and as part of a team
• Experience in complaint handling
• Confident
• Positive, can do attitude

The successful Candidate will be ideally located locally, within a 10-15 mile radius of our office in Writtle.

We provide full training on products and systems.
Job Type: Full-time
Pay: Up to £27,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• customer service: 2 years (required)