Customer Services Executive

Working within a highly fast-paced Supply Chain division, this role offers the opportunity to join a leading organisation in a job role which is busy, varied and integral. With responsibility for customer requests, orders and stock control - this position would see you managing client liaison in relations to any product issues, taking control on the relevant investigative procedures to resolve in the most efficient and timely manner.

Whilst mostly Monday to Friday working, there would some need for occasional additional working to support the business needs.

The company
This thriving FMCG business is driven by a passion for making a positive impact—whether for its employees, the community, or the environment. Guided by a strong ethos, they are committed to responsible practices, operational excellence, and continuous innovation within their industry.

The day to day

• Point of contact for customer complaints, undertaking necessary actioning and investigation procedures.
• Logging and tracking all queries and requests.
• Maintaining strong client relations through regular communications.
• Providing effective resolutions and feedback on improved ways of working.
• Responsibility for stock management and it’s reflective status on internal systems.
• Utilising knowledge of product ranges and available information to generate forecasting of requirements.
• Liaising with third party warehouses on stock and delivery requirements.
• Production of reports as required.

You will have/be:

• Experience within a supply chain or logistics would be advantageous but not essential.
• A positive, can-do attitude with ability to take ownership and see things through to completion.
• Exposure to handling and managing complaints, preferably with B2B customers.
• Customer focused and able to deliver the highest standards of service throughout.
• Fully computer literate and able to work from various required systems
• A team player, working collaboratively and supporting the success of the wider team.

How to apply

To hear more details about this fantastic Customer Service Executive opportunity please email your CV to Becky Headden - Business Director at R13 recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.