Customer Services Executive

Job Title: IT Customer Service Executive

Location: Alderley Edge, Cheshire (Office-based, 5 days per week)

Salary: Up to £35,000 base

Why Join Us?

• Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters.
• People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication.
• Career Growth: Enjoy opportunities to develop your technical skills and advance within a supportive environment.
• Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space.
• Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links.

Key Role Responsibilities

• Serve as the first point of contact for customers, providing outstanding support via phone and email.
• Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams.
• Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Document customer interactions, issues, and resolutions accurately in internal systems.
• Collaborate closely with internal departments to ensure seamless service delivery.

Key Attributes Required

• Prior experience in a customer service or helpdesk role, ideally within an IT environment.
• Basic understanding of first-line IT support concepts (e.g., password resets, connectivity issues).
• Excellent communication and interpersonal skills with a friendly, professional demeanour.
• Strong problem-solving abilities and attention to detail.
• A proactive and team-oriented attitude, with the ability to manage time effectively.