Customer Services Executive

Title: Customer Services Executive

Salary: £19,000 - £22,000, negotiable.

Reporting to: Head of Customer Services, Composed Ltd

Based: Leicester Square, London, UK

Type of role: Full-time position. Must be flexible to cover weekends and national holidays when necessary.

Composed is a digital start-up from Universal Music Group, the global music leader.

Working as part of a tight-knit team, the Customer Services Executive will respond to the needs of our ever-growing customer base by providing industry-leading support for the Composed service.

Overview of responsibilities 

• Responding to customer queries and complaints via email


• Handling reactive social media


• Troubleshooting technical issues and liaising with our technology team to resolve them


• Reporting trends in customer feedback to the Head of Customer Services 

Person specification

Essential:

• Must be passionate about music and technology


• Previous experience in a customer service role


• Educated to degree-level


• Exceptional English communication skills (written and spoken)


• Must be outgoing, personable, motivated and a team player

Desired:

• Knowledge of and enthusiasm for classical music


• French, German or Spanish language skills

Diversity and inclusion

Composed is an equal opportunities employer and committed to the principle of diversity. 

Disclaimer 

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the job holder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.