Customer Services Inbound Agent

Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Inbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.

Benefits include:

• Generous 30 days holiday plus bank holidays
• Bupa Health Cash Plan
• Life Assurance
• Company Pension, or option for SMART Pension.
• Family friendly occupational benefits
• Employee Assistance Programme, including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership
• Cycle to work scheme.

Your role will involve:

• Proactively engage (via inbound calls and occasional emails) with prospects who have requested information about the service.
• Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
• Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
• Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
• Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.

We are looking for experienced agents with the following attributes:

• Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
• Self-Motivated & Disciplined: Driven to exceed targets, and willing to go the extra mile.
• Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
• Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.

Please do send your CV ASAP!