Customer Services Manager

Our client is seeking a dynamic and self-motivated Customer Service Manager, able to get the best out of Customer Service Team. You will be responsible for the day-to-day line management of a newly formed team of Customer Service Agents.

Client Details

Our client is a leading, UK-wide energy company headquartered in the West Midlands and currently experiencing an exciting phase of rapid growth. As part of this expansion, they're looking to strengthen their dynamic customer service department by welcoming a driven and self-motivating Customer Service Manager to the team.

Description

Key Responsibilities & Duties

• Coaching, training, and driving a high performing outbound B2B Customer Service Team
• Assist with recruitment of team
• Be confident in conducting weekly staff one-to-ones, leading disciplinaries and other HR related matters
• Be able to give clear instruction and direction to team
• Accountable for Customer retention of both independent and national accounts
• Manage a team to cross sell other products through strong relationship building businesses.
• Provide daily and weekly reports on Customer Service
• Consistently meet and exceed Customer Service targets
• Have a 'customer first' attitude and drive to exceed customer expectations
• Update and maintain customer information in the company's database.
• Collaborate with the key stakeholders across the wider business
• Be able to occasionally travel to other offices across the UK

Profile

• Experience of managing a Customer Service Team.
• Experience of working closely with supply depots
• Strong people management skills
• Experience of working in a fast paced, target driven, high dial environment
• Experience of leading an outbound Sales or Customer Service team preferably in the Cooking Oil industry
• Excellent communication skills and telephone manner.
• Ability to work well under pressure and drive a team to meet, and exceed, targets.
• Strong customer service skills.
• Ability to work independently as well as part of a team.
• Good organisational and time-management skills.
• Knowledge of sales techniques and principles.
• Proficient in Microsoft Office, particularly Excel and Teams, and CRM software.
• Language skills are advantageous

Job Offer

• A rewarding role where your efforts directly impact company growth and your personal success
• Opportunities for career growth and development
• A supportive, friendly team culture that values your contributions
• Recognition and reward for top performers through a highly competitive salary