Customer Services Manager

Customer Services Manager – Epsom
Full-Time | Permanent | Competitive Salary + Perks

Are you a natural leader who thrives on creating great customer experiences? Our client, a growing and people-focused business based in Epsom, is looking for a Customer Services Manager to take their customer support to the next level.

• Leading and motivating a friendly, high-performing customer service team.
• Ensuring every customer interaction is smooth, helpful, and leaves a lasting impression.
• Handling escalations with confidence and turning challenges into solutions.
• Improving processes and bringing fresh ideas to enhance the customer journey.
• Monitoring team performance and celebrating the wins.
• Working closely with other departments to keep everything running like clockwork.

• Experience managing a customer service team—and enjoying it!
• Excellent communication and leadership skills.
• A calm, positive approach, even when things get busy.
• Confidence using CRM systems and service tools.
• A genuine passion for delivering top-tier customer service.

• A supportive, down-to-earth team culture.
• Opportunities to grow and develop your career.
• A competitive salary and benefits package.
• A great location in Epsom with easy transport links.
• The chance to make a real impact every day.

Please apply by responding to this advert with an up-to-date copy of your CV!