Customer Services Manager

Job Title: Customer Services Manager
Location: Bamber Bridge, South Ribble
Remuneration: Dependant on Experience
Contract Details: Permanent, Full Time

Are you a dynamic leader with a passion for delivering exceptional customer service? Our client in the Manufacturing & Production industry is seeking a Customer Services Manager to join their vibrant team in Bamber Bridge! This is your opportunity to make a significant impact in a role that champions excellence and drives continuous improvement.

Responsibilities:

Team Leadership & Management:

- Provide clear direction and support to your customer service and export logistics team.

- Conduct regular performance check-ins and appraisal meetings to motivate and develop your team.

- Identify training needs and support professional development to ensure a knowledgeable and engaged workforce.

- Address any issues related to absence, conduct, capability, and performance as necessary.

Customer Service Excellence:

- Monitor and evaluate customer interactions to uphold high standards of service.

- Serve as the escalation point for complex customer issues, ensuring swift resolution.

- Develop and implement processes to enhance response times and overall customer satisfaction.

Operational Management:

- Oversee daily operations to guarantee accurate and timely processing of orders, shipments, and queries.

- Collaborate with departments like Production and Despatch to tackle cross-functional challenges.

- analyse customer feedback and data to identify improvement areas, implementing initiatives that maximise efficiency.

- Prepare and present insightful reports on customer service performance to senior management.

- Manage non-conformances as required.

Qualifications & Experience:

• GCSEs or equivalent in Maths and English.
• Level 5 Leadership & Management qualification/degree (desirable).
• Proficient in IT systems including order processing software and Microsoft Office.
• Proven experience in a customer service management role, ideally in a manufacturing environment.
• Knowledge of export logistics and international trade regulations (desirable).
• Strong leadership and interpersonal skills, capable of inspiring and developing a team.
• Excellent problem-solving and decision-making abilities.

Join us in creating a customer-centric culture that sets the standard for excellence! The office is conveniently located just an 18-minute walk from Bamber Bridge train station, making your commute a breeze. If you're ready to take the next step in your career and lead a team dedicated to outstanding customer service, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.