Customer Services Manager

Customer Services Manager

Hours/Salary - 37.5 hours per week / £25-30k per annum
Location Daventry

Our client offers a full range of services to help customers with their logistical needs.

Main purpose of Job

To play a key role in facilitating customers to use our client's services, in a personal and efficient way.

The Customer Services Manager will also assist in:

1) the process of continued improvement through development and implementation of new processes and ideas
2) the company's sales and retention activities
3) manage the customer service team's involvement in the running of a small business.

Key Responsibilities and Accountabilities

-Communicating with customers and suppliers by email and telephone
-Planning and organising of customer's shipments
-Managing customer and supplier quotations
-Pro-actively tracking shipments and providing customer updates
-Monitoring and reporting customer shipping and quote patterns
-Handling of customer queries and carrier service issue
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and executing the best solution to solve the problem
-Evaluating potential sales opportunities and supporting the Sales Manager to visit prospects
-Recommend potential upsale opportunities by collecting customer information and analysing customer needs
-Improve processes and syst...