Customer Services (Move Manager)

Job Description:

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Key responsibilities of our Move Manager will be to:

* One point customer contact throughout the customer journey.

* Understanding the customers’ needs and improve the customer experience.

* Maximise sales opportunity.

* Ability to up sell products and services.

* Work to company and legal standards when processing documentation.

* To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.

* Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.

* Take part in team meetings and briefings when planned.

* Ability to problem solve.

* To build and maintain effective working relationships within the team.

* Other duties as required.

SKILLS, KNOWLEDGE & EXPERIENCE:

* The ability to actively listen.

* Ability to work with others and share best practice.

* Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.

* Have excellent organisational skills with the ability to prioritise workload.

* Exhibits flexibility, be adaptable to change.

* Customer Centric, create a great customer experience.

* Ability to communicate effectively on all levels.

* Excellent time management, with the ability to work well under pressure.

* Build rapport with customers.

* A passion for completing all tasks to the highest standard and be driven by results.

* Have the drive to succeed.

* Proficient IT skills – Office, Word, Excel.

If you feel have the skills and experience to become our Move Manager, please click ‘apply’ now – we’d love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Types: Full-time, Permanent

Benefits:

* Company pension

* Cycle to work scheme

* Free flu jabs

* Health & wellbeing programme

* Paid volunteer time

* Referral programme

Work Location: In person
Only candidates based in UK and eligible to work in UK are allowed