Customer Services Officer

Customer Services Officer
£25-£27K pa
Canary Wharf
Hybrid working

The Client
Is an independant regulator and membership body, who are seeking a Cusomter Services Officer to provide excellent customer services to its clients. Speed, quality, and professionalism of service are key. Dealing with some complex and challenging cases, therefore good problem-solving skills and empathy are essential. The team has a focus on continuous improvement, and encourages everyone to recognise where improvements could be made and suggest solutions.

The Role

• Significant experience of handling high volumes of calls, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology, pressures and work practices.
• Experience of providing written replies to customers via email. The ability to draft bespoke answers in clear, concise language.
• Experience of effectively handling all types of callers, including difficult / irate / upset customers.
• Target driven with the drive and desire to ensure that all individual and Department targets are achieved.
• Active team player, demonstrating behaviours of helping colleagues, sharing information, identifying & solving process & efficiency issues, flexibility to ensure that Service Level Agreements are met and contributing to the morale of the team.
• Have an unwavering commitment to Equality, Diversity and Inclusion.
• A pro-active, “can do” approach to helping customers, and the tenacity to ensure that answers are provided to customers.
• Apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity

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