Customer Services Representative

Our client, a successful organisation based in Maidenhead, is looking for a proactive and highly organised Customer Service Representative to join their small, close knit team.

Reporting into the Customer Service Supervisor, the successful candidate will liaise with clients on a daily basis providing a best in class service where attention to detail and accuracy is key.

The role is full time Monday to Friday 9am - 5pm and offers hybrid working 2 days a week. Salary is up to £32,000 plus company bonus and excellent benefits including 25 days holiday. Free parking.

Duties include

• Sales order management, processing orders via Oracle ERP system
• Dealing with telephone queries
• Take ownership of issues/enquiries on Sales Force offering solutions in a reasonable time frame while liaising with the customer
• Deal with product queries efficiently (product training will be given)
• Arranging returns of equipment
• Use Sales Force system to track and communicate issues/enquiries
• Manage pricing/product data
• Assist with audits
• Preparing quotes
• Adhoc tasks as requested, ordering stationery, arranging office lunches, filing etc

Skills/Experience

• Previous experience in a customer service/order processing role
• Able to prioritise a busy workload effectively
• Attention to detail, processing accurate details
• Proactively reviewing existing processes to offer improvement
• Proactive with lots of initiative
• Excellent at building relationships with colleagues and clients
• Ability to work under pressure to process same day requests
• Proficient in Excel and Word

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.