Customer Services Specialist - Hybrid

Job Overview - Customer Services - Hybrid

Exciting long term contract! Three days home based two days in the office working with an amazing team! Just outstide Harlow, Free parking for the two days in the office

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues and disputes, and promoting our products and services through effective communication. The ideal candidate will possess strong interpersonal skills and a passion for helping others.

Responsibilities for Customer Services

• Respond to customer service team inquiries via phone, email, and chat in a timely and professional manner.
• Analyse customer needs and provide appropriate solutions or recommendations.
• Maintain accurate records of customer interactions and transactions through data entry.
• Communicate clearly and effectively with customers, ensuring a positive experience at all times.
• Handle complaints or concerns with empathy and professionalism, striving for resolution.
• Collaborate with team members to improve service delivery and share best practices.

Experience

• Previous customer services experience in a customer service role is preferred but not essential.
• Strong phone etiquette with the ability to communicate effectively in both verbal and written formats.
• A positive attitude, resilience, and the ability to work well under pressure are key attributes for success in this role.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment!

Successful candidates will be contacted within 5 working days - we cannot respond to all candidate applications so please assume you were not successful if you do not hear from us.