Customer Services Team Manager

Customer Service Team Manager
£35,000 - £40,000 P/A
Portsmouth
Full time | Permanent | 37.5 hours per week

Are you an experienced team manager from a call centre, contact centre, or financial services environment?

Have you looked after teams in a customer services or complaints handling department?

Attega Group is currently partnering exclusively with our client in recruiting a Customer Service Team Manager to join the team.

The main purpose of this role is to lead, motivate, and mentor the team, ensuring overall team performance.

In return, our client is offering a salary of up to £40,000 P/A, depending on experience, plus 23 days' holiday, plus bank holidays, your birthday off, EAP system, and more!

This role is full-time and permanent. The hours of work will be 9am to 5.30pm Monday to Friday.

Your responsibilities will include:

• Oversee the customer services and complaints handling process, ensuring timely processing of requests,
• Acting as the next point of contact for any escalated cases,
• Ensure compliance across the department,
• Prepare and produce reports on team statistics and overall team performance.

• Must have previous team management experience in a call centre, contact centre, or financial services environment,
• Will need to be able to manage a high-performing team, motivating and developing team members along the way,
• Must have excellent communication and customer services skills.

For more information on our Customer Service Team Manager role, please contact Abby in the Attega Group offices today!