Customer Service/Sales Administrator

Company : Hales Group Limited

Job Description - Customer Service/Sales Administrator

Sales and Customer Services Administrator
Brandon, Suffolk
Reports to: Sales Manager
Contract Type: Full Time – Permanent
£25,000 - £30,000 per annum depending on experience
Working Hours: Monday to Friday, 8 am to 5pm

Hales Group are pleased to be recruiting for their Brandon based client. This permanent role, requires a confident and professional individual to provide consistent and efficient administrative support to the sales and customer service teams, ensuring excellent service delivery to clients and smooth internal operations. This role acts as a key point of contact for internal teams and external customers, handling inquiries, processing orders, and supporting the sales process from enquiry to fulfilment.

Key Responsibilities

Respond to customer queries via phone, email, and in person in a timely and courteous manner
Process sales orders, quotations, and invoices accurately using internal systems
Maintain and update customer records and the CRM database
Coordinate with internal departments (e.g. production, logistics, accounts) to ensure order fulfilment and customer satisfaction
Support the sales team with administrative tasks including preparation of proposals, reports, and presentations
Track and follow up on outstanding quotes, orders, and payments as required
Assist with the management of stock levels, order deliveries, and returns
Contribute to the resolution of complaints or issues, escalating when necessary
Monitor sales inbox and allocate tasks or queries appropriately
Produce weekly or monthly sales and service reports for management
Continuously look for ways to improve systems, processes, and customer satisfaction
To be able to cover reception during periods of holiday

Skills and Experience Essential:

Previous experience in a sales support, customer service, or administrative role
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with CRM systems is a plus
Ability to manage multiple tasks, prioritise workload, and meet deadlines
Professional, polite, and confident phone manner
Team player with a proactive and positive attitude

Desirable:

Experience in manufacturing background
Knowledge of data processing or ERP systems

Benefits

23 days annual leave + bank holidays
Company pension scheme
Casual dress
On-site parking
Company social events

Original job Customer Service/Sales Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service/Sales Administrator

Job Description - Customer Service/Sales Administrator

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